Shipping policy

Processing Time:
All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or public holidays. In case of high order volume or unforeseen delays, processing times may be extended. Customers will be notified of any significant delays. All our goods are shipped from our wearhouse in Italy or The Netherlands.

Shipping Time:
Once processed, orders will be shipped and are expected to arrive within 4/7 business days. Delivery times may vary depending on the destination, carrier, and any unforeseen circumstances such as weather conditions or customs delays.

Shipping Rates & Methods:
Shipping costs and available delivery options will be calculated at checkout. We partner with reliable carriers to ensure timely and secure delivery.

Order Tracking:
A tracking number will be provided via email once the order has been shipped. Customers can use this number to track their shipment online.

Delays & Issues:
While we strive to ensure timely deliveries, external factors beyond our control may cause delays. If your order has not arrived within the estimated timeframe, please contact our customer support team for assistance.

Returns & Refunds:
For information on returns and refunds, please refer to our Return Policy.

If you have any questions or concerns about your order, please contact our support team at support@rafelloandco.com