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You have 30 days after receiving your order to request a return.
To be eligible for a return, the item must:
– Be in its original condition
– Not worn or used
– Include all original tags
– Be returned in the original packaging
– Be accompanied by proof of purchase or order confirmation
To initiate a return, please contact us at:
Once your return request is reviewed and approved, we will provide you with the appropriate return instructions and return address based on your location.
Please note that items returned without prior contact or return approval may not be eligible for a refund.
Return shipping costs are the responsibility of the customer unless the item is defective or an error occurred on our part.
To ensure efficient processing and minimize environmental impact, Rafello&co uses regional return centers through our international logistics network.
The appropriate return address will be provided after your return request has been approved.
Please inspect your order upon arrival.
If your item is:
– damaged
– defective
– incorrect
please contact us immediately at:
Our team will assess the issue and provide a suitable solution.
The fastest way to receive a different item is to return the current product and place a new order once the return has been accepted.
The following items cannot be returned:
– Sale items
– Gift cards
If you have questions regarding a specific item, please contact us before initiating a return.
Customers located in the European Union have the legal right to withdraw from their purchase within 30 days without providing a reason.
To qualify, the item must be:
– unworn
– unused
– with tags attached
– in original packaging
– accompanied by proof of purchase
Once we have received and inspected your return, you will be notified whether the refund has been approved.
Refunds will only be issued once the returned item has been received and inspected.
If approved, the refund will be processed automatically to the original payment method within 5 business days.
Please note that banks and credit card providers may require additional time for the refund to appear in your account.
If more than 15 business days have passed since your refund was approved, please contact:
At Rafello&co, we believe unused clothing should not go to waste.
Where possible, returned items are donated to charitable initiatives through our partnership with GiveBackBox, helping clothing reach people who need it most.
This initiative allows returned items to support communities while reducing unnecessary waste.
Orders cannot be cancelled once they have been processed or shipped.
This ensures fast and efficient order fulfillment.
If your order has not yet been processed (no tracking number has been issued), you may request a cancellation by contacting:
For any questions regarding returns or refunds, please contact:
