Privacy policy
Privacy Policy – Rafello&Co
Last updated: July 1, 2025
Rafello&Co operates this store and website, including all related content, features, tools, products, and services (collectively referred to as "the Services"), to provide you with a personalized shopping experience. Rafello&Co is powered by Shopify, which enables us to deliver these Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you access, use, or make a purchase through the Services. If this policy conflicts with our Terms of Service, this Privacy Policy takes precedence with regard to your personal data.
By using the Services, you acknowledge that you have read and understood how we handle your information.
1. Personal Information We Collect
We collect various types of personal information, including:
– Contact details: name, email address, shipping and billing address
– Payment information: payment methods, transaction data
– Account information: username, password, preferences
– Order details: items viewed or purchased, returns, wishlist
– Communication: messages and emails with customer service
– Device data: IP address, browser type, device characteristics
– Usage data: website interactions, navigation behavior
2. How We Collect Your Information
– Directly from you (e.g., when creating an account or placing an order)
– Automatically via cookies and tracking technologies
– From service providers (such as Shopify and payment processors)
– Through marketing and logistics partners
3. How We Use Your Information
Your personal data is used for purposes including:
– Processing orders, shipping, and managing returns
– Managing your account and providing customer service
– Improving our Services and user experience
– Marketing campaigns, emails, and personalized recommendations
– Ensuring security, fraud prevention, and legal compliance
4. Sharing Your Information
We may share your personal information with:
– Shopify, as our hosting and commerce infrastructure
– Logistics and technical service providers
– Marketing partners (e.g., for targeted advertising)
– Third-party tools, such as social media plugins
– Legal authorities, in compliance with legal obligations or during a business acquisition
For targeted advertising, you can opt out via our cookie policy or your browser settings.
5. Shopify & Your Data
Since we use Shopify, your data may be processed by Shopify, including outside the EU. Shopify may combine certain data across merchants. In such cases, Shopify acts as the data controller.
See Shopify’s Privacy Policy for more details: https://www.shopify.com/legal/privacy
6. Third-Party Links
Our website may contain links to external sites or platforms. We are not responsible for the privacy practices or security of these third parties. Please review their terms separately.
7. Children
Our Services are not intended for individuals under the legal age of majority in their respective jurisdictions. We do not knowingly collect data from children under the age of 16. If you are a parent or guardian and believe your child has shared personal data, please contact us.
8. Data Security & Retention
We implement appropriate security measures to protect your data, but no system can guarantee 100% security.
The retention period of your data depends on its purpose—for example, until you delete your account or as long as legally required.
9. Your Rights
Depending on your location, you may have the right to:
– Access your personal data
– Correct or delete your information
– Request data portability
– Object to processing or withdraw consent
– Opt out of targeted advertising ("Do Not Sell/Share")
– File a complaint with a supervisory authority
You can submit requests via the email below. We may ask you to verify your identity.
10. International Transfers
Your data may be stored or processed outside your country, including in Canada or the United States via Shopify. Where required, we rely on Standard Contractual Clauses to ensure secure data transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date. Significant changes will be communicated proactively, such as via email.
12. Contact
If you have any questions or requests related to your personal data, please contact us at:
contact@rafelloandco.com