Shipping policy

PROCESSING TIME

All orders are processed within 1 to 3 business days.
Orders are not processed or shipped on weekends or public holidays.

During periods of high demand or unforeseen circumstances, processing times may be longer. In such cases, you will be notified of any delays.

All items are shipped from our warehouses located in the US.

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DELIVERY TIME

Once your order has been shipped, the estimated delivery time is 4 to 7 business days.
Delivery times may vary depending on your location, the shipping carrier, and external factors such as weather conditions or customs inspections.

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SHIPPING COSTS & METHODS

Shipping fees and available shipping options are automatically calculated at checkout.
We work with trusted carriers to ensure fast and secure delivery.

LOGISTICS CHANNEL
We partner with established international carriers to ensure reliable and secure delivery.
Primary logistics provider: UPS

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TRACK & TRACE

Once your order has been shipped, you will receive a tracking number by email.
You can track your package online via the carrier’s website.

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DELAYS & ISSUES

While we strive to deliver your order on time, external factors may occasionally cause delays.
If your order has not arrived within the expected timeframe, please contact our customer service team at:
contact@rafelloandco.com

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RETURNS & REFUNDS

For more information about returns and refunds, please refer to our Return Policy on the website.

CUSTOMER SERVICE

Email: contact@rafelloandco.com
Opening hours:
Monday – Friday: 08:00 – 18:00
Saturday & Sunday: 10:00 – 16:00

Company Name: AVENTRY INTERNATIONAL LIMITED
Registration: 79022304
Address: UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY