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PROCESSING TIME
All orders are processed within 1 to 3 business days.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand or unforeseen circumstances, processing times may be extended. If this occurs, you will be notified accordingly.
Orders are shipped from our partner facilities in the United States and other optimized logistics locations.
DELIVERY TIME
Once your order has been shipped, the estimated delivery time is 6 to 10 business days.
Delivery times may vary depending on your location and external factors such as carrier delays or weather conditions.
SHIPPING COSTS & METHODS
We offer free shipping on all orders within the United States.
All shipments are handled by trusted carriers, primarily UPS, to ensure safe and reliable delivery.
TRACKING
Once your order has been shipped, you will receive a tracking number via email.
You can track your package via the official UPS tracking system.
DELAYS & ISSUES
While we strive to deliver orders on time, delays may occur due to factors outside our control.
If your order has not arrived within the expected timeframe, please contact us at:
contact@rafelloandco.com
RETURNS & REFUNDS
For full details regarding returns and refunds, please refer to our Return Policy.
CUSTOMER SERVICE
Email: contact@rafelloandco.com
Business hours:
Monday – Friday: 08:00 – 18:00
Saturday – Sunday: 10:00 – 16:00
COMPANY INFORMATION
Rafello&co
IRONVALE COMMERCE LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
