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All our clothing is made according to standard US sizes. For some products, precise size information is available just below the price, by clicking on “size chart.”
At Rafello&Co,
we proudly work with European manufacturers and partners. This ensures strong
quality standards, responsible production, and attention to craftsmanship.
Excellence and refinement remain at the core of everything we do.
European Craftsmanship
Our collections are
developed in collaboration with experienced European producers known for their
expertise in textiles and garment construction. By working closely with
established partners across Europe, we maintain consistent quality standards
and reliable production processes.
Production & Logistics
Our garments are
produced with European craftsmanship and design principles.
To ensure a
consistent customer experience worldwide, we handle all logistics ourselves
from our facilities in the United States. This allows us to guarantee
high-quality control, efficient shipping, and a smooth experience from
production to delivery.
By managing
logistics in-house, we maintain faster processing times, improved order
accuracy, and reliable delivery for our customers.
Why Choose Rafello&Co
✔ European craftsmanship and refined design
✔ Consistent quality standards
✔ Efficient logistics and reliable delivery
✔ A brand built on timeless style and attention to
detail
We believe in
fashion that balances craftsmanship with modern efficiency. By combining
European production expertise with controlled logistics, we ensure every order
meets the standards our customers expect.
Thank you for being
part of the Rafello&Co universe — where European refinement meets
contemporary style.
We strongly recommend hand washing all our products. If you use a washing machine, select the “hand wash” program to prevent our high-quality materials from shrinking or becoming damaged. Cashmere is particularly sensitive to machine washing. We are not responsible for any damage caused by machine washing. Air dry only.
At Rafello&Co, we do everything we can to make your shopping experience simple, secure and seamless. To ensure hassle-free payment, we offer several reliable options – simply choose the one that suits you best.
Accepted payment methods
We accept the following payment methods: Visa · MasterCard · American Express (Amex) · Google Pay · Apple Pay · Diners club · Discover & Paypal.
During checkout, you will be able to select your preferred payment method and complete your order securely. Additional fees may apply depending on the method chosen, and any potential fees will be clearly indicated before your order is confirmed.
Important to know
We do not accept cash on delivery (COD) · bank transfers.
Need help?
If you have any questions regarding our payment methods, our team is at your disposal and always happy to help you.
Contact Information
Email: contact@rafelloandco.com
Hours of operation
Monday – Friday: 8:00 a.m. – 6:00 p.m. · Saturday & Sunday: 10:00 a.m. – 4:00 p.m.
We strive to respond to all emails within 24 hours.
The Rafello&co community is steadily growing and now counts more than 13,500 satisfied customers worldwide.
We stand by our craft, which is why every order comes with a 30-day money-back guarantee.
For us, confidence in quality means peace of mind for you. If it’s not the right fit, return it within 30 days no fuss, no questions, just timeless service.
WE ARE HERE TO ANSWER YOUR QUESTIONS
Yes, we ship worldwide. We currently deliver to over 65 countries.
At the moment, free shipping applies to all orders (limited-time offer).
We offer discounts and promotions throughout the year, so keep an eye on our shipping deals.
We are currently experiencing a very high order volume. All orders are shipped within 24 to 48 hours and delivery takes approximately 6 to 10 business days, depending on your location. We deliver to all countries except a few islands.
Shipping details are provided at checkout and in your confirmation email.
We handle all logistics ourselves from our own facilities in the United States, European Union, and Scandinavia. This structure allows us to guarantee strict quality control, efficient shipping, and a smooth experience from production to delivery. By managing everything in-house across these regions, we ensure: Fast processing times close to our customers Consistent quality standards no matter where you order from Reliable delivery thanks to regional facilities and optimized logistics Wherever you are, you can count on Rafello&Co to deliver with speed, quality, and care.
You can return a product for any reason within 30 days.
Our support team is available Monday to Friday: 9:00 AM to 6:00 PM.
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